ZapLah Terms of Service

1. Introduction

Welcome to ZapLah. These Terms govern your access to and use of the ZapLah mobile application, website and related services (collectively, the “Services”) provided by ZapLah Pte. Ltd. (“ZapLah”, “we”, “us”, or “our”).

These Terms include and reference:

• The Privacy Policy
• The Community Guidelines
• The Data Deletion Policy
• The Traveller Service Agreement, where a User acts as a Traveller or Runner
• Any additional rules, notices or feature-specific requirements shown within the Services

1.1 Traveller Service Agreement

Users who list Trips or Services, make Traveller Offers, accept private Item or Errand requests, purchase or deliver Items, perform Errands, upload Traveller proof, or receive Traveller payouts are also subject to the ZapLah Traveller Service Agreement (“Traveller Agreement”). The Traveller Agreement supplements these Terms for Traveller-side activity.

If these Terms and the Traveller Agreement conflict, the Traveller Agreement will prevail only for the Traveller activity, responsibilities, compensation and payout terms it specifically governs. These Terms otherwise continue to apply.

1.2 Electronic Acceptance

By creating an account, selecting an acceptance checkbox, tapping an acceptance button, or continuing to use the Services after notice of applicable updated terms, you agree to be bound by the applicable terms to the extent permitted by law. ZapLah may retain an electronic record of acceptance, including document version, date, account identifier and related technical records.

2. Platform Nature and User Roles

ZapLah is a peer-to-peer marketplace supporting two principal User roles:

• Requester – a User who posts an Item request or an Errand request, or sends a private request connected to a Traveller’s Trip or Service.
• Traveller – a User who lists a Trip, makes an Item Offer, publishes a Service listing, or agrees to perform an Errand. A Traveller performing a local Errand may be shown as a Runner in the interface.

A User may act as a Requester, Traveller, Runner, or more than one of these roles at different times.

ZapLah provides marketplace, communication, checkout, record, trust and dispute tools. Unless expressly stated otherwise, ZapLah does not:

• Purchase or sell Items on behalf of Users
• Personally perform Errands or Services
• Operate a courier, delivery, employment, staffing or professional-services business
• Employ, supervise, direct or control a Traveller’s journey, schedule, methods or working hours
• Act as the agent, partner, joint venturer or representative of a User
• Provide foreign exchange, currency conversion, money-changing, remittance, cross-border money-transfer or payment-routing services
• Guarantee the quality, authenticity, legality, availability or suitability of an Item, Errand, Service or User
• Guarantee that customs, couriers, retailers, third parties or authorities will accept or complete any activity

The agreement to fulfil a Request is entered into between the relevant Requester and Traveller. ZapLah may administer protected checkout, platform records, proof and disputes without becoming the purchaser, seller, carrier, employer, professional adviser or direct provider of the underlying Item or Errand.

3. Eligibility

To use the Services, you must:

• Be at least 18 years old
• Have legal capacity to enter binding agreements
• Provide accurate identity, contact, payment and payout information when requested
• Use the Services only where your activity is lawful
• Not be barred from digital, marketplace, payment or financial services under applicable law
• Not have been permanently removed from ZapLah unless we expressly allow a new account

ZapLah may restrict features by country, region, Request type, Service category, payment or payout availability, verification status, risk controls or legal requirements.

4. Account Registration and Security

You agree to provide accurate, current and complete information, keep credentials and verification codes secure, use only accounts and payment methods you are authorised to use, and promptly update information that changes.

Accounts are personal and non-transferable. Do not sell, lend, share or transfer your account. If you suspect unauthorised access, contact support@zaplah.com.

ZapLah may require identity, phone, email, payment, payout or other verification before allowing higher-risk activity, releasing funds, publishing certain Service information or resolving a dispute.

4.1 Third-Party Sign-In and Linked Services

Where available, Apple, Google, Facebook or another supported provider may be used for sign-in. You may use only an account you are authorised to use. Third-party sign-in remains subject to the provider’s own terms, availability and privacy practices. You remain responsible for maintaining access to your ZapLah account and keeping recovery information current.

5. Use of the Services

Users must not:

• Post, offer, request, purchase, carry, deliver or perform anything illegal, unsafe, deceptive or prohibited by these Terms
• Engage in fraud, impersonation, money laundering, sanctions evasion, unauthorised access or other unlawful conduct
• Move a transaction off-platform to avoid ZapLah fees, safeguards, records or dispute controls
• Create fake or misleading Requests, Trips, Services, Offers, proof, reviews, accounts or transactions
• Harass, threaten, discriminate against, exploit or endanger another person
• Misuse a Service listing to advertise unrelated commercial activity, regulated services or activity ZapLah has not approved
• Interfere with, scrape, reverse engineer, overload or bypass platform security or functionality except where law expressly permits
• Upload malware or content that violates another person’s rights

ZapLah may investigate suspected misuse and take proportionate action, including content removal, feature restrictions, transaction action, payout holds where reasonably necessary, verification requests, suspension or termination.

5.1 Comments, Threads, Enquiries and Messaging

ZapLah may provide Comments, Threads, Trip Enquiries, Service Enquiries, transaction chat and related communication tools. Depending on the feature, messages may be visible to the other party, relevant participants or the public. Do not use them to disclose unnecessary sensitive information, evade safeguards, arrange prohibited activity or deliberately mislead another User.

5.2 AI-Assisted Features, Discovery and Translation

Automated or AI-assisted systems may support translation, content presentation, trend discovery, categorisation, summaries or moderation assistance. Outputs may be incomplete, delayed, mistranslated or inaccurate. Users must independently verify important details. Where automated output differs materially from the original User content or transaction record, the original record may be treated as controlling for platform administration.

5.3 Reviews, Ratings, Verification and Trust Indicators

Reviews, ratings, verification indicators, Traveller Passport information, badges, activity statistics and similar signals are informational only and do not guarantee identity beyond the verification performed, future behaviour, legal compliance, professional competence, Item authenticity or successful completion of an Errand. Reviews must reflect genuine experience and must not be bought, fabricated or manipulated.

6. Payments, SGD Checkout, Credits, Fees & Payouts

6.1 Protected Payment Flow

Where ZapLah requires payment, the Requester pays through the supported marketplace checkout flow before the Traveller proceeds with the accepted transaction. Payment status, proof steps, completion and any applicable dispute process determine when funds become eligible for release. Users must not falsely represent a payment as completed or ask another User to bypass the protected flow.

6.2 SGD Checkout and Indicative Currency References

ZapLah marketplace checkout is processed in Singapore Dollars (SGD) unless the Services expressly state otherwise. Any local-currency amount displayed by ZapLah is provided solely as an informational and indicative reference to help Users understand an approximate value. Such references are not executable foreign-exchange quotes, are not guaranteed rates, and may differ from amounts, rates, fees or conversions applied by a bank, card issuer, wallet, payment provider, payout provider or other third party.

Users who wish to view these informational references may visit the ZapLah Currency Reference page. The Currency Reference page forms part of the informational content of the Services and does not constitute a foreign-exchange or remittance service.

6.3 No Foreign Exchange, Money-Changing or Remittance Service

ZapLah does not engage in, provide, arrange, broker or hold itself out as providing foreign exchange, currency exchange, money-changing, remittance, cross-border money-transfer, payment-routing, or any other service whose purpose is to exchange, convert or transmit money between currencies or persons. ZapLah does not buy or sell currency for Users and does not permit Users to use the marketplace merely to transfer funds to another person.

Where a bank, card issuer, wallet, payment provider, payout provider or other third party performs currency conversion, payment processing or settlement, that service is provided by the relevant third party under its own terms, rates, fees and regulatory responsibilities. ZapLah does not control or guarantee a third party’s exchange rate, conversion method or charge.

6.4 Time-Limited SGD Checkout Amounts

Where a time-limited SGD checkout amount is displayed, it applies only for the stated period and transaction conditions. If it expires or relevant transaction inputs change, ZapLah may refresh the SGD amount before payment. A time-limited SGD checkout amount is a marketplace transaction amount and is not an offer by ZapLah to buy, sell or exchange currency.

6.5 ZapLah Credits

Credits may be promotional or platform-issued value subject to eligibility, expiry, transaction limits and other conditions shown in the Services. Credits are not cash, are not transferable unless expressly enabled, and cannot be manipulated through fake accounts, transactions, refunds or other abuse.

6.6 Fees and Third-Party Charges

Applicable platform fees, Traveller compensation, payment charges or other amounts are shown through the transaction flow where relevant. Banks, card issuers, wallets, payment providers, payout providers, couriers, customs authorities and other third parties may impose their own charges, exchange rates, taxes or fees.

6.7 Traveller Compensation and Payouts

Traveller compensation may cover Item fulfilment or Errand completion and is governed by the accepted Offer, transaction record and Traveller Agreement. ZapLah records the Traveller entitlement in the settlement currency shown in the transaction. Payout providers and receiving institutions may apply their own conversion, timing or charges.

6.8 Refunds and Reversals

Refund availability and amount depend on the transaction stage, work already performed, purchases already made, return or cancellation feasibility, evidence, dispute outcome, payment-provider rules and applicable law. For Errands, completed or materially performed work may affect refund eligibility. Where Credits were used, an approved refund may be returned using the original funding mix or adjusted in the Credits ledger as appropriate.

7. Requester Responsibilities

Requesters agree to:

• Choose the correct Request type and provide accurate, complete and lawful details
• For Items, describe the product, quantity, specifications, acceptable substitutions, purchase location and delivery expectations where relevant
• For Errands, describe the task, country or area, completion requirements, timing, handover or digital-result expectations and any material access limitations
• Have the authority to request the task and to provide any documents, information, addresses or instructions involved
• Not request a Traveller to impersonate another person, make false statements, enter restricted premises unlawfully, obtain information unlawfully or perform regulated activity they are not authorised to perform
• Review Offers, profiles, Service listings, proof and transaction details before confirming completion
• Raise concerns within the applicable confirmation or dispute period
• Pay duties, taxes, third-party costs or other charges allocated to the Requester under the accepted Offer or applicable law

Requesters remain responsible for deciding whether a Request, Traveller, Service, Offer and proposed fulfilment method are suitable for their needs.

8. Traveller Responsibilities

Travellers agree to:

• Publish genuine Trip or Service information and keep availability, country, service area, categories, languages and descriptions reasonably accurate
• Accept only Requests they can lawfully, safely and competently fulfil
• Review Item or Errand details before making or accepting an Offer and clarify uncertainty before commitment
• For Items, purchase the agreed item accurately, retain relevant receipts, comply with transport and customs requirements, and upload required purchase and delivery proof
• For Errands, perform the agreed task with reasonable care, follow lawful instructions, respect privacy and property, and upload required progress or completion proof
• Use the agreed fulfilment method, including digital result, local handover or tracked dispatch where applicable
• Not delegate a Request to an undisclosed third party where that would materially change the agreed arrangement or create additional safety, privacy or compliance risk
• Protect confidential information and return or dispose of documents, keys or other materials as agreed
• Keep payout information accurate and not manipulate proof, completion or transaction records

Travellers act independently and are not employees, workers, agents or representatives of ZapLah. ZapLah does not control their travel, working hours, methods or decision to accept a Request.

9. Additional Operational Terms

Users are responsible for agreeing practical fulfilment details. ZapLah does not operate external logistics, physically supervise Errands or control third-party venues, retailers, couriers, agencies or authorities.

• Item fulfilment may involve personal handover or external logistics agreed by the Users
• Errand fulfilment may involve a digital result, local handover, tracked dispatch or another supported method shown in the transaction
• Users should choose safe, lawful and appropriate meetup, pickup and delivery locations
• Users are responsible for external costs and risks unless the accepted Offer allocates them differently
• Estimated dates, routes, prices, fees, service areas and status indicators may change
• A Service listing indicates what a Traveller is willing to consider; it is not a guarantee of acceptance, availability or successful completion

9.1 Service Communications

ZapLah may send operational communications through in-app messages, push notifications, email, SMS, WhatsApp or similar supported channels. These may include authentication codes, Request or Offer updates, comments, Enquiries, payment receipts, proof reminders, completion notices, disputes, payouts and account notices.

9.2 Feature and Country Availability

Items, Errands, Trips, Services, categories, payment methods, payout methods and fulfilment options may vary by country, account status or platform version. ZapLah may add, modify, restrict or discontinue features where reasonably necessary.

10. Prohibited and Restricted Items & Errands

Users must independently comply with applicable laws, customs rules, transport requirements, premises rules and any licensing or professional requirements.

Without limiting the Community Guidelines, Users must not use ZapLah to request, obtain, purchase, carry, deliver or assist with:

• Illegal drugs, prohibited weapons, explosives, stolen goods, counterfeit goods, dangerous substances or other unlawful items
• Goods or activities requiring permits, licences or declarations that the responsible User does not have
• Money laundering, cash-transfer, payment-routing, gambling, sanctions evasion or unauthorised financial activity
• Identity fraud, impersonation, forged documents, false declarations, deceptive verification or unauthorised account access
• Unlawful entry, surveillance, harassment, stalking, intimidation or collection of confidential information without authority
• Medical, legal, financial, immigration, security or other regulated professional work where the Traveller lacks the required qualification or authorisation
• Tasks that require a Traveller to surrender passwords, OTPs, payment credentials or another person’s private authentication information
• Any activity that creates unreasonable danger to a User or third party

ZapLah may refuse or remove a Request, Service, Offer or transaction that appears prohibited, unsafe, deceptive or outside supported use.

11. High-Value Items & Sensitive Errands

High-value Items and Errands involving sensitive documents, keys, identity records, confidential materials, valuable property or access to private premises carry additional risk. Users should minimise the information and property shared, use secure handover methods, retain original records where appropriate and avoid providing passwords or authentication credentials.

ZapLah may apply additional limits, verification, evidence requirements, transaction review or refusal for higher-risk activity. ZapLah does not insure Items, documents or property unless expressly stated.

12. Disputes Between Users

Users should first use ZapLah communication tools to clarify issues where safe and appropriate. If a dispute is raised, ZapLah may review the transaction record and relevant evidence.

Evidence may include:

• Original in-app messages, Comments, Threads, Trip Enquiries or Service Enquiries
• Item purchase receipts and purchase proof
• Delivery, handover or courier records
• Errand progress proof and completion proof
• Photos, videos, timestamps, digital results or documents relevant to the agreed completion requirements
• Other information reasonably requested to administer the dispute

ZapLah may decide platform actions such as release, hold, refund, reversal or account action based on available records, the accepted Offer, applicable policies, payment-provider rules and law. ZapLah is not a court or arbitration tribunal, and platform dispute administration does not prevent a User from exercising rights available under applicable law.

13. Community Guidelines & Enforcement

Users must follow the Community Guidelines. Depending on seriousness, frequency, risk, evidence and account history, ZapLah may warn a User, remove content, restrict Requests or Services, require verification, limit payments or payouts, cancel transactions where permitted, suspend features or terminate an account.

Enforcement may consider Item and Errand activity separately or together where the same conduct creates broader platform risk.

14. Limitation of Liability

To the maximum extent permitted by applicable law, ZapLah is not responsible for losses arising solely from the acts or omissions of independent Users or third parties, including Item defects, retailer actions, customs outcomes, courier delays, missed appointments, incomplete or unsatisfactory Errands, third-party premises, external fees or unauthorised User conduct.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Any other liability of ZapLah is subject to the limitations and remedies permitted by applicable law and any specific protection expressly stated in the Services.

15. Termination & Suspension

You may stop using ZapLah or request account deletion subject to unresolved transactions and lawful retention requirements. ZapLah may restrict, suspend or terminate access where reasonably necessary for policy violations, safety, fraud prevention, legal compliance, payment or payout risk, repeated non-performance, abuse of Items or Errands, or protection of Users and the platform.

Suspension or termination does not automatically cancel obligations already arising from an accepted transaction, pending refund, dispute, chargeback, payout, investigation or legal requirement.

16. Governing Law & Jurisdiction

These Terms and any non-contractual obligations arising from or connected with them are governed by the laws of Singapore. Subject to mandatory rights or processes that apply under law, Users submit to the non-exclusive jurisdiction of the courts of Singapore.

Before starting formal proceedings, Users are encouraged to contact support@zaplah.com and make a reasonable attempt to resolve the matter directly.

17. Changes to These Terms

ZapLah may update these Terms to reflect changes to Items, Errands, Trips, Services, payments, payouts, AI-assisted features, platform safeguards, business operations or applicable laws.

Where a change is material, ZapLah may provide notice through the app, website, email, push notification, in-app notice or another reasonable method and may require affirmative acceptance before continued access to affected features. Where affirmative acceptance is not required, continued use after the notified effective date constitutes acceptance to the extent permitted by law.

Updated Terms will identify their version or effective date. Earlier transactions may remain governed by the version accepted or applicable when the relevant transaction or activity occurred.