This Policy explains how to request deletion of your ZapLah account and how Item, Errand, Trip, Service, communication, proof, payment and transaction data are handled during deletion.
ZapLah provides an in-app account deletion option and this public web resource so Users can request deletion even if they no longer have access to the app. Account deletion is different from logging out, disabling notifications, closing a Request, or unpublishing a Trip or Service.
If you can access the app, use the Delete Account option in your account/settings area. If you cannot access the app, you may request deletion by emailing us from the address associated with your ZapLah account where possible.
Request account deletion by emailThis Policy explains how ZapLah handles account deletion and related data across the app and website, including profile information, Item and Errand Requests, Trips, Service listings, Offers, communications, proof, reviews, payments, Credits, wallet and payout records.
It should be read with the Privacy Policy and Terms of Service.
Where available, use the Delete Account option in your account or settings area and follow the confirmation steps shown.
Email support@zaplah.com with the subject “ZapLah Account Deletion Request”.
Use the email address or other contact information associated with your account where possible. Do not send passwords, OTPs, complete payment-card details or unnecessary identity documents by email.
To protect against unauthorised deletion, ZapLah may verify that the requester controls the relevant account or registered contact method. We may ask for limited additional information where reasonably necessary to distinguish accounts or resolve an ownership issue.
We may also notify you if deletion cannot be completed immediately because of an active transaction, dispute, chargeback, payout, fraud review, legal hold or other unresolved obligation.
Once deletion is completed, the account is intended to become unavailable for normal use. Active profile information and marketplace content that no longer needs to remain identifiable will be deleted, de-identified or otherwise restricted as appropriate.
Deleting an account does not require ZapLah to erase every historical record immediately where retention is reasonably necessary for completed or disputed Item or Errand transactions, accounting, payment or payout reconciliation, fraud prevention, safety, legal obligations or legal claims.
Subject to the exceptions described in this Policy, account deletion may remove or de-identify:
Deletion may use de-identification rather than physical removal where a record must remain for legitimate historical, integrity or technical reasons and can be separated from the active identity.
Accepted Item or Errand Offers and associated transaction records may be retained for accounting, support, disputes, fraud prevention, audit, legal claims and marketplace integrity. This can include Request type, agreed amount, statuses, timestamps and links between transaction participants.
Payment providers may retain information under their own legal and contractual obligations. ZapLah may retain payment identifiers, amount, status, refund, chargeback and reconciliation records. Where a saved payment method is held by a payment provider, deletion of the ZapLah account does not necessarily erase records that provider is independently required to retain.
Payout and wallet records may be retained where necessary for reconciliation, tax or accounting, fraud prevention, disputes, legal compliance or payout-provider requirements. Active payout credentials may be removed or restricted when no longer needed.
Unused promotional Credits normally cease to be available after deletion. Historical Credits grants, redemptions, expiries and adjustments linked to transactions may be retained where necessary to preserve financial and anti-abuse records.
Messages may form part of a transaction, safety or dispute record. We may retain or de-identify relevant chat, Comments, Threads, Trip Enquiries and Service Enquiries where reasonably necessary for those purposes. Content that is purely personal and no longer required may be deleted or de-identified.
Item purchase or delivery proof and Errand progress or completion proof may be retained for the applicable transaction, dispute, fraud-prevention, accounting or legal period. Sensitive content may be access-restricted where continued public display is unnecessary.
Reviews and rating records may be retained or de-identified to preserve marketplace integrity and prevent manipulation, subject to applicable law and moderation rules.
Active public profile, Passport, Trip and Service content will normally be removed or made unavailable when the account is deleted, unless a limited record must be preserved for security, abuse prevention, legal compliance or a transaction-related purpose.
We may retain limited data after account deletion where reasonably necessary for:
Retained data is limited to what is reasonably necessary for the applicable purpose and may be access-restricted or de-identified where appropriate.
Some data is processed by providers supporting payments, payouts, authentication, cloud hosting, messaging, email, analytics, verification, AI-assisted features or other operations. ZapLah may send deletion, restriction or account-closure instructions to providers where appropriate and technically supported.
Third parties may independently retain records where required by law, their regulatory obligations, fraud controls, financial-record requirements or their own valid legal basis. Their retention is governed by their respective terms and privacy practices.
Deleted data may remain temporarily in secured backups or disaster-recovery systems until those copies are overwritten according to normal backup cycles. Backup copies are not intended for ordinary active use and, if restored, deletion controls should be reapplied where practicable.
We aim to process verified deletion requests within a reasonable period, taking into account account complexity, active Item or Errand transactions, disputes, payment or payout obligations, security reviews, technical dependencies and applicable legal requirements.
Where a request is delayed, restricted or partially fulfilled because data must be retained, we may explain the general reason where permitted.
Account deletion is not the only privacy choice. Where processing relies on consent, you may be able to withdraw that consent without deleting the account. Withdrawal may affect features that require the relevant data, such as notifications, uploads, verification or marketplace participation.
ZapLah may delay deletion or preserve specific records where reasonably necessary to investigate suspected fraud, unauthorised activity, abuse, a safety incident, a payment dispute, a chargeback, a payout issue, falsified Item or Errand proof, or another policy violation.
We may also preserve data subject to a valid legal hold, court order, regulatory requirement or reasonably anticipated legal claim.
ZapLah is intended for Users aged 18 or older. If we identify an underage account, we may suspend or close it and delete or de-identify associated personal data, subject to any records that must be retained for safety, fraud prevention or legal reasons.
Because ZapLah supports cross-border Items and Errands, data may be processed in more than one country, including by cloud, payment, payout, messaging, AI or other service providers. Deletion requests may therefore involve systems or providers located outside the User’s country.
Where applicable, we use reasonable safeguards for cross-border processing and handle deletion requests in accordance with the Privacy Policy and applicable law.
ZapLah may update this Policy to reflect changes in Items, Errands, Trips, Services, deletion processes, service providers, authentication or payment methods, legal requirements, security practices or business operations.
Material updates may be communicated through the app, website, email, push notification or another reasonable method. The current version and effective date are shown on this page.
For account deletion, privacy, retention or personal-data questions, contact support@zaplah.com.
For an account-deletion request, please email from the address associated with your ZapLah account where possible and use the subject “ZapLah Account Deletion Request”.
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