1. Who We Are & Scope
This Policy applies to personal data processed by ZapLah in connection with the ZapLah app, website and related Services. It covers Requesters, Travellers, Users acting as Runners, website visitors and people who contact support.
“Item” and “Errand” refer to the Request types available in ZapLah. “Trip” and “Service” refer to ways a Traveller may make themselves available to fulfil Requests. A Service listing may include the Traveller’s country, service area, categories, description, languages and availability.
2. Personal Data We Collect
2.1 Account and Contact Information
We may collect your name, display name, email address, phone number, profile photo, country or region, preferred language, authentication identifiers, account status and related profile information.
2.2 Verification and Trust Information
Where verification is offered or required, we may process verification status, identity-related information, trust indicators, application information, review history and records needed to prevent fraud or protect the marketplace. We aim to limit collection of sensitive identity material to what is reasonably necessary for the relevant process.
2.3 Marketplace and Transaction Information
We process information created when you use marketplace features, including Item and Errand Requests, descriptions, photos, purchase or Errand country, delivery country, categories, completion requirements, fulfilment method, dates, locations, Offers, counter offers, accepted amounts, transaction status and associated records.
For Travellers, this may include Trip routes, dates, capacity and notes, and Service listing information such as service country, area, categories, description, languages, availability, fees and status.
2.4 Communications and Community Content
We process chat messages, Comments, Threads, Trip Enquiries, Service Enquiries, uploaded images, support messages and related timestamps or metadata. Some pre-engagement content may be visible to other Users or publicly within the relevant marketplace context.
2.5 Proof, Completion and Dispute Information
For Item transactions we may process purchase proof, receipts and delivery proof. For Errands we may process progress proof, completion proof, digital results, handover or dispatch records, photos, documents and other evidence submitted for completion or dispute administration.
2.6 Payment, Credits, Wallet and Payout Information
We process transaction amounts, payment status, payment-provider identifiers, Credits usage, wallet balances, payout eligibility, payout destination details and related reconciliation records. Card details may be handled directly by payment providers rather than stored by ZapLah.
2.7 Device, Technical and Usage Information
We may collect device and app information, IP address, browser type, app version, security events, crash or diagnostic data, notification tokens, usage events and similar technical information used to operate, secure and improve the Services.
3. How We Collect Data
We collect data:
- Directly from you when you create or edit an account, Request, Trip, Service, Offer, message, proof submission, review or support request
- From your use of the app or website, including transaction and technical events
- From other Users where they interact with you through Offers, Comments, Enquiries, chat, reviews, disputes or shared transaction evidence
- From payment, payout, authentication, verification, messaging, analytics or infrastructure providers where necessary to operate the Services
- From device permissions or connected features that you choose to enable
4. How We Use Personal Data
We may use personal data to:
- Create, authenticate and secure accounts
- Publish and match Item or Errand Requests with relevant Trips, Services or Offers
- Display Service categories, availability and other marketplace information to help Users decide whether to engage
- Process protected payments, Credits, wallet entries, refunds and Traveller payouts
- Enable Comments, Threads, Enquiries, chat, notifications and multilingual communication
- Record purchase, progress, completion and delivery proof
- Administer reviews, trust signals, disputes, fraud prevention and safety controls
- Provide AI-assisted translation, discovery, categorisation or other enabled features
- Provide support, enforce policies, comply with legal obligations and protect Users and ZapLah
- Operate, troubleshoot, analyse and improve the Services
5. Marketplace & Public Profile Data
5.1 Information Visible to Other Users
Marketplace activity may display information such as display name, profile photo, rating, verification status, Request details, Trip details, Service country and area, Service categories, availability, languages, Offer information and transaction-relevant status. The exact visibility depends on the feature and privacy design.
5.2 Public Traveller Passport, Trip and Service Pages
Where enabled, selected Traveller profile or Passport information may be publicly accessible. Trip and Service listings may also be visible to Users browsing relevant marketplace areas. Do not place sensitive personal, financial or identity information in public descriptions, Service areas, comments or other public fields.
5.3 Reviews and Ratings
Reviews and ratings may be linked to the relevant User profile and marketplace activity. We may retain or de-identify review information where reasonably necessary to preserve transaction integrity, prevent manipulation or meet legal and security requirements.
6. Payments, FX, Credits & Payouts
6.1 Payments
Payment providers may process card or wallet payment information under their own privacy terms. ZapLah typically receives transaction identifiers, payment status, amounts and related metadata needed to administer checkout, refunds, disputes and reconciliation.
6.2 SGD Checkout and Indicative Currency Data
ZapLah may display indicative local-currency values and process final marketplace payments in SGD. We may store rates, quoted amounts, timestamps and related transaction records for transparency, support and accounting.
6.3 ZapLah Credits
We process Credits balances, grants, redemptions, expiries, adjustments and transaction links to administer Credits and prevent abuse.
6.4 Traveller Payouts
For payouts we may process name, country, currency, bank or supported payout destination details, payout-provider identifiers, transaction amounts and status. Payout information may be shared with payment, banking or payout providers as necessary to complete or investigate a payout.
7. Messaging, Notifications & Support
7.1 In-App Communications
We process Chat, Comments, Threads, Trip Enquiries and Service Enquiries so Users can clarify Item or Errand details, Trip or Service availability, pricing, timing and completion expectations. We may retain communications where reasonably necessary for safety, support, dispute administration, fraud prevention or legal obligations.
7.2 Service Notifications
We may use push notifications, email, SMS, WhatsApp or similar supported channels for authentication, Offers, comments, Enquiries, payments, proof, completion, disputes, payouts and account notices. Device push tokens and notification preferences may be processed to deliver these communications.
7.3 Marketing Communications
Where we send marketing communications, we will use consent or another lawful basis where required and provide available opt-out controls. Operational messages necessary to provide or secure the Services may still be sent.
8. AI-Assisted Features
ZapLah may use AI-assisted or automated systems for translation, discovery, content categorisation, summaries, moderation support, trend analysis or other convenience features. Data supplied to these features may include text or marketplace context needed to perform the requested function.
We seek to limit data shared with AI or technology providers to what is reasonably necessary for the feature. AI-generated or translated output can be inaccurate. Original User content and transaction records may be preserved for safety, dispute and audit purposes.
9. Cookies, Device & Usage Data
9.1 Website Technologies
Our website may use cookies, local storage or similar technologies for security, preferences, analytics, performance and session functionality.
9.2 App Permissions
Depending on features you use, the app may request permissions such as camera, photos, files or notifications for uploads, proof, profile images or communication. You can manage device permissions through your operating-system settings, although disabling a permission may affect the related feature.
9.3 Push Notifications
We may process notification tokens, categories and read status to deliver and manage alerts, including new Offers, Request comments, Trip or Service Enquiries, payment events, proof or completion updates and other operational activity.
10. How We Share Personal Data
10.1 Other Users
We share marketplace information with other Users where necessary for discovery, matching, communication and fulfilment. For example, a Requester may see a Traveller’s Trip, Service listing, profile or Offer, while a Traveller may see Request details and completion requirements. Transaction participants may receive information needed for handover, dispatch or digital completion.
10.2 Service Providers and Technology Partners
We may share data with cloud hosting, payment, payout, messaging, email, analytics, fraud-prevention, support, AI, verification and other technology providers acting for or with ZapLah to operate the Services.
10.3 Authentication Providers
If you use Apple, Google, Facebook or another supported sign-in provider, information may be exchanged as necessary to authenticate your account under the provider’s own terms and privacy practices.
10.4 Legal, Safety and Enforcement Disclosures
We may disclose information where reasonably necessary to comply with law, respond to lawful requests, protect rights or safety, investigate fraud or abuse, enforce policies, or establish, exercise or defend legal claims.
10.5 Business Transactions
If ZapLah is involved in a merger, acquisition, financing, restructuring or transfer of assets, personal data may be disclosed or transferred subject to appropriate safeguards and applicable law.
11. Data Retention
We retain personal data for as long as reasonably necessary for the purposes described in this Policy, including providing the Services, completing Item or Errand transactions, maintaining marketplace integrity, processing payments and payouts, resolving disputes, preventing fraud, meeting accounting or legal obligations and enforcing agreements.
Retention periods vary by data type and context. A Service listing or Request may be removed from active display before related transaction, communication, proof or audit records are eligible for deletion.
12. Data Security
ZapLah uses reasonable administrative, technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No system is completely secure. Users should protect credentials, devices, OTPs, payment information and sensitive documents and should not place unnecessary sensitive information in public fields or messages.
13. International Data Transfers
ZapLah supports cross-border marketplace activity, so personal data may be processed in countries other than the country where you live, including where our service providers, payment or payout providers, infrastructure or support operations are located. Where required, we use appropriate contractual, organisational or other safeguards for international transfers.
Information intentionally shared with another User for an Item or Errand may also be accessed in that User’s country. Share only the information reasonably necessary for the agreed transaction.
14. Your Privacy Rights & Choices
14.1 Access and Correction
You may request access to or correction of personal data where applicable under law. Some account, profile, Trip or Service information can be updated directly in the app.
14.2 Withdrawal of Consent
Where processing relies on consent, you may withdraw that consent subject to legal and contractual consequences. Withdrawal may limit our ability to provide affected features.
14.3 Account, Marketplace and Notification Choices
You may edit or deactivate supported Requests, Trips or Services, manage available notification preferences, change device permissions and update profile information where the feature allows. Removing a listing does not necessarily delete historical transaction records.
14.4 Other Jurisdictions
If another privacy law applies to you, you may have additional rights. Rights vary by jurisdiction and may be subject to exceptions. Contact support@zaplah.com to make a privacy request. We may verify identity before acting on a sensitive request.
15. Account Deletion
Users can request deletion using the in-app Delete Account option or, if they cannot access the app, by contacting support@zaplah.com.
Deletion removes or de-identifies personal data associated with the active account where appropriate, including profile and inactive marketplace content such as Requests, Trips or Services, subject to records that may need to be retained for transactions, payments, payouts, accounting, disputes, fraud prevention, safety, legal claims or other legitimate purposes.
See the ZapLah Data Deletion Policy for more detail on Requests, Services, communications, proof, payments, Credits, reviews and retained records.
View Data Deletion PolicyRequest account deletion
16. Data Breach Response
If ZapLah becomes aware of a personal-data incident, we will investigate and take reasonable steps to contain, assess and remediate it. Where applicable law requires notification, we will notify the relevant authority and/or affected individuals in accordance with those requirements.
17. Children’s Privacy
ZapLah is intended for Users aged 18 or older. We do not knowingly permit individuals under 18 to maintain a ZapLah account. If we become aware of an underage account, we may suspend or close it and delete or de-identify associated personal data subject to lawful retention requirements.
18. Policy Updates
We may update this Privacy Policy to reflect changes in Item, Errand, Trip or Service features, payments or payouts, AI-assisted services, service providers, security practices, legal requirements or business operations.
Material changes may be communicated through the app, website, email, push notification or another reasonable method. The current version and effective date are shown on this page.
19. Contact & Data Protection
ZapLah Pte. Ltd. is responsible for this Privacy Policy.
Use this contact for privacy questions, access or correction requests, consent withdrawal, account-deletion enquiries, or concerns about how ZapLah handles personal data.
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