These Guidelines set the safety, trust, integrity and responsibility standards for Item requests, Errands, Trips, Traveller Service listings and community participation on ZapLah.
ZapLah is a peer-to-peer marketplace connecting Requesters with Travellers. Requesters can ask for overseas Items or local Errand assistance in another supported market. Travellers can list Trips or publish a Service describing assistance they can provide locally; a Traveller fulfilling an Errand may be shown as a Runner in the app.
These Guidelines apply when posting Requests, Trips or Services, making Offers, communicating, uploading Item or Errand proof, arranging handovers or dispatch, giving reviews, using AI-assisted features, making or receiving payments, and participating in disputes. They supplement the Terms of Service and, where applicable, the Traveller Service Agreement.
These Guidelines are designed around four principles: be truthful, be respectful, keep activity lawful and safe, and preserve the integrity of the protected transaction flow.
They apply to public and private Requests, Trips, Service listings, Offers, Comments, Enquiries, Chat, proof uploads, reviews, payments, payouts, Credits and other participation on ZapLah.
Treat other Users and third parties respectfully. Do not harass, threaten, shame, discriminate against, sexually harass or intimidate another person.
Describe Requests, Trips, Services, Offers, prices, availability, proof and completion status accurately. Do not create a false impression about who you are, what you can do, what an Item costs, what an Errand requires or whether work has been completed.
Accept or post only activity you reasonably believe can be performed lawfully and safely. When in doubt, do not proceed until the relevant rules, permissions or requirements are clear.
Share only information reasonably necessary for the transaction. Do not post passwords, OTPs, full payment details, sensitive identity information or unnecessary private documents in public areas.
Choose the correct Request type and provide enough information for another User to evaluate the task safely.
Do not pressure a Traveller into accepting unsafe, unlawful, materially different or unpaid work. Use Comments, Threads, Trip Enquiries or Service Enquiries to clarify details before commitment where appropriate.
Review Item purchase/delivery proof or Errand progress/completion proof fairly. Do not falsely deny completion, withhold confirmation to pressure a Traveller, or submit a dishonest dispute.
List only genuine Trips and Services. Keep your Service country, area, categories, description, languages, availability and other material information reasonably accurate. Make Offers only for Requests you can realistically fulfil.
For Item transactions, purchase the agreed Item or approved substitution, provide authentic proof where required, retain relevant records until the transaction is complete, and disclose material issues promptly.
For Errands, perform only the agreed task and do so with reasonable care. Follow lawful instructions, respect premises and property, protect confidential information, use the agreed fulfilment method, and upload truthful progress or completion proof where required.
For Items or Errands involving physical movement of goods or documents, comply with applicable transport, courier, customs, declaration and restricted-goods rules. Do not conceal the nature of an item or document from a carrier or authority.
Do not manipulate identity, payout information, proof, completion status, reviews or transaction records to obtain an improper payout.
Do not use ZapLah for illegal goods, prohibited weapons, illegal drugs, dangerous substances, stolen or counterfeit goods, unlawful financial activity, or any task prohibited by applicable law or platform rules.
Do not impersonate another person, forge documents, submit false declarations, fabricate proof, misrepresent completion, create fake accounts or deceive a retailer, business, authority or another User.
Do not use an Errand or Service to stalk, monitor, threaten, intimidate, exploit or obtain private information about another person without lawful authority.
Do not request or offer legal, medical, financial, immigration, security or other regulated professional work unless the person performing it is appropriately qualified and the activity is permitted by ZapLah. Do not request access to another person’s password, OTP, payment credentials or private account.
Do not move transactions off-platform to avoid fees, protected checkout, evidence, dispute controls or platform records.
Use only your own account and accurate identity information. Do not sell, share or lend accounts or verification status.
Verification badges, ratings, Traveller Passport information, completed activity and Service listings are trust signals, not guarantees. Users should still review the specific Request, Offer and circumstances.
Use sensible meeting locations and follow local safety rules. Do not pressure another User to enter a private or restricted area, hand over sensitive property in an unsafe setting or continue an interaction that feels threatening.
For Errands involving documents, keys, valuable property or confidential materials, share the minimum necessary information, confirm authority and return or dispose of materials as agreed. Never request passwords or OTPs.
Use communication tools to clarify Item details, Errand requirements, Trip routes, Service availability, timing and completion expectations. Do not spam, harass, solicit prohibited activity or disclose unnecessary sensitive information.
AI-assisted translation, categorisation, summaries or moderation support can be inaccurate. Do not exploit automated systems to mislead others, create fraudulent evidence or bypass rules. Check important details against the original content.
Trend, recommendation, popularity or demand signals are informational only. Do not manipulate them through fake accounts, coordinated engagement, fabricated transactions or automated abuse.
Depending on the issue, useful evidence may include:
Submit factual, relevant and authentic evidence. Do not alter, manufacture, selectively edit or mislabel evidence to create a false impression, and do not pressure another User to withdraw a dispute or confirm completion dishonestly.
Where content has been translated, summarised or categorised automatically, ZapLah may review the original underlying record and treat it as controlling where a material discrepancy exists.
Review only a genuine experience. Ratings should reflect actual Item or Errand interactions, not retaliation, pressure or unrelated disagreements.
Do not buy, sell, trade, fabricate, duplicate or coordinate reviews or use additional accounts to manipulate ratings, Service reputation, trust indicators or activity statistics.
ZapLah may remove, restrict, recalculate or disregard reviews, ratings, badges, statistics or trust indicators that appear fraudulent, abusive, irrelevant, duplicative or manipulated.
Use only authorised payment methods and keep Item and Errand transactions within the supported checkout flow. Do not falsely claim a payment was made or encourage another User to bypass payment records.
Where ZapLah confirms payment in SGD, other currency values are indicative estimates. Do not represent them as guaranteed bank, card, payout-provider or money-changing rates.
Do not create fake accounts, Requests, Trips, Services, transactions or other activity to obtain Credits improperly. Do not exploit refund, payment or Credits errors.
Travellers must not manipulate Item proof, Errand completion proof, identity, payout information, confirmation or dispute records to obtain an improper payout.
Images, videos, documents, receipts, digital results and other uploads must be relevant, authentic, lawful and appropriate for the feature or transaction.
Do not post sensitive identity, financial, travel-document, access-code, address or payout information in public fields unless the feature specifically requires it and the disclosure is appropriate. Use official forms, secure support channels or transaction tools for sensitive information.
Requesters and Travellers must independently check whether an Item or material handled during an Errand is prohibited, controlled, restricted, taxable, declarable or subject to permits. Availability for sale does not mean an item may lawfully be carried, dispatched or imported.
Use suitable packaging, handling and security for Items, documents and property. Protect fragile, confidential or sensitive materials reasonably and do not leave another User’s property with an unauthorised third party without agreement or legitimate necessity.
Deliver the agreed Item in materially the agreed condition, or complete the Errand according to the stated completion requirements. Report material loss, damage, refusal, seizure, access problems or inability to complete promptly rather than concealing them.
ZapLah does not control airlines, customs, couriers, retailers, offices, agencies, venues, businesses or other third parties. Compliance with these Guidelines does not guarantee transport, access, acceptance, response, refund, exchange, dispatch, customs clearance or successful completion by an external party.
Users must not:
If you discover a security issue or material technical error, report it to support@zaplah.com and do not exploit it in a way that could harm Users or the Services.
Depending on seriousness, frequency, risk, intent, evidence and account history, ZapLah may take proportionate action including:
The presence of a report does not automatically establish a violation. ZapLah may review available account, Item or Errand transaction, proof, communication and system records before deciding what action is appropriate.
ZapLah may update these Guidelines to reflect changes in Items, Errands, Trips, Services, supported countries, safety practices, payments, payouts, platform risks or applicable law. The current version and effective date are displayed on this page.
For community, safety, account, transaction or policy concerns, contact support@zaplah.com.