For Requesters
Get overseas items without flying
Post a request, agree on a fee and let travellers help you bring back hard-to-find items.
Smart Shipping • Shopping • Earning
Powered by AI
Travel meets shopping.
Travel meets shopping.
Safe. Simple. Seamless.
ZapLah connects travellers and requesters so overseas finds can be brought home safely — with intelligent tools that help with matching, safety checks and smoother conversations.
Secure Payment
Private Chat
Ratings & Reviews
Real-time Tracking
Dispute Support
ID Verified
Trust & Safety
🪪 ID verification
💳 Escrowed payments
🛡️ Dispute support
⭐ Community ratings
ZapLah combines verification, secure payments and community reviews so both sides feel safer.
Who is ZapLah for?
One platform, Two ways to use it.
For Travellers
Offset your trip costs
Match your route with live requests, earn rewards and get paid when the hand-off is complete.
Global-ready
Languages & routes
12 supported languages · 15+ popular routes across Asia-Pacific.
Core routes
- Singapore ⇄ Thailand (Bangkok)
- Singapore ⇄ Malaysia (KL / JB)
- Singapore ⇄ Indonesia (Jakarta / Batam)
- Singapore ⇄ Vietnam (Hanoi / HCMC)
- Singapore ⇄ Japan (Tokyo / Osaka)
More countries
- Korea • China • Hong Kong • Taiwan
- Philippines • Australia • India
- Myanmar • Cambodia • Thailand (cities)
Languages
- English, Simplified & Traditional Chinese
- Thai, Malay, Indonesian, Vietnamese
- Tagalog, Japanese, Korean
- Hindi, Burmese, Central Khmer, Tamil
Why travellers & requesters love ZapLah
ZapLah is designed for cross-border shopping — from smart matching and multi-currency pricing to AI-assisted safety checks.
Smart Matching
Requests meet the right trips
Explore open requests, filter by country and dates, and let intelligent matching highlight travellers who can actually help.
Multi-currency
See prices in your own currency
Requests can be created in local currencies while charges are processed in SGD. ZapLah keeps the math clean behind the scenes.
AI-assisted safety
Extra eyes on risky behaviour
AI-powered checks help surface suspicious patterns, highlight risky wording and support fairer dispute decisions.
Clearer communication
Conversations that stay on-track
Smart prompts and summaries help both sides stay aligned on what to buy, when to meet and what was agreed earlier.
How ZapLah works
Three simple flows — whether you are requesting an item or helping as a traveller.
1
Create or browse a request
Describe the item, set a price range and choose flexible or fixed dates. Travellers see requests that fit their route.
2
Make an offer & hold payment
Travellers submit an offer. Once accepted, Stripe securely holds funds until proof of purchase and delivery are confirmed.
3
Deliver, review & get paid
Meet-up or hand-off, upload proof, and let ZapLah release payment. Leave ratings to build trust for future trips.
Questions we hear a lot
Is ZapLah a shipping company?
＋
No — ZapLah is a marketplace. We connect requesters and travellers so they can agree on items, fees and hand-off details directly.
How does ZapLah keep payments safe?
＋
Payments are handled by Stripe. Funds are held until proof of purchase and delivery checks are completed, with AI-assisted review tools for disputes.
Which countries does ZapLah support?
＋
ZapLah focuses on Singapore and popular Asia-Pacific routes — including Thailand, Malaysia, Japan, Korea and more — with multi-currency display for 15+ countries.
📜
Terms of Service
1. Using ZapLah
By creating an account or using ZapLah, you agree to follow our rules, applicable laws, and item restrictions.
2. Payments & Fees
Payments are processed via Stripe. Platform fees and currency conversion may apply. Refunds/disputes follow our resolution process.
3. Liability
ZapLah is a marketplace platform. Travellers and requesters are responsible for complying with customs and local regulations.
🔒
Privacy Policy
Data We Collect
Account info, verification details, basic device data, and usage analytics to improve the service.
How We Use Data
To operate ZapLah, prevent fraud, enable payments, and provide support. We don’t sell personal data.
Third Parties
We use providers like Firebase and Stripe. See their policies for details; we limit sharing to what’s necessary.
🗂️
Data Deletion Policy
Your Right to Erase
ZapLah users can request account and data deletion anytime by emailing support@zaplah.com with their registered email address and the subject line “Data Deletion Request – ZapLah”.
What We Delete
We delete or anonymise your profile details, contact information, chat history, saved preferences and other personal data that is not required for legal, tax or fraud-prevention purposes.
What We Retain & Why
Certain records such as transaction logs, payout history and dispute evidence are retained only for compliance, security and audit reasons and are never used for marketing or profiling.
✅
Community Guidelines
Be Respectful
Keep communication courteous. Zero tolerance for harassment or discrimination.
Safety First
No prohibited or dangerous items. Follow customs and airline rules. When in doubt, don’t transport.
Trust & Verification
Complete ID/phone/email checks. Only accept requests you can fulfil reliably and legally.