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Travel meets shopping.
Safe for both sides.

ZapLah is a peer-to-peer travel shopping platform that connects people who need overseas items with travellers who can help bring them home. Payments are protected, expectations are clear, and both Requesters and Travellers get built-in tools that keep every trip fair and transparent.

Available in over 15 countries

Pricing in multiple currencies

Chat and status updates in many languages

Supports 12 languages

Live on App Store

Live on Google Play

Coming soon

Protected Payments

In-app Chat

Ratings & Reviews

Clear Status Steps

Dispute Support

Verification Layers

Trust & Safety

🪪 Identity & contact checks

💳 Funds held until checks

🛡️ Dispute review process

⭐ Community ratings

ZapLah is built as a neutral platform that protects both sides: Requesters only pay when a traveller commits to a request, and Travellers only get paid after purchase and delivery steps are recorded. If something feels off, our dispute flow allows the case to be reviewed based on evidence, chat history and status logs.

Who is ZapLah for?

One platform, two roles working together.

🛍️For Requesters

Get overseas items without flying

Post what you’re looking for, review offers from travellers and only proceed once you’re comfortable with the fee and timing. Payment is held until the journey is properly completed.

✈️For Travellers

Offset your trip costs fairly

Browse requests that match your route, agree on a price upfront, and receive payouts after you upload proof and the requester confirms or the safety window closes.

Regional focus

Languages & routes

ZapLah focuses on popular Asia-Pacific lanes, with multi-language support to keep everyone on the same page.

Core routes

Singapore ⇄ Thailand (Bangkok)
Singapore ⇄ Malaysia (KL / JB)
Singapore ⇄ Indonesia (Jakarta / Batam)
Singapore ⇄ Vietnam (Hanoi / HCMC)
Singapore ⇄ Japan (Tokyo / Osaka)

More countries

Korea • China • Hong Kong • Taiwan
Philippines • Australia • India
Myanmar • Cambodia • Thailand (other cities)

Languages

English, Simplified & Traditional Chinese
Thai, Malay, Indonesian, Vietnamese
Tagalog, Japanese, Korean
Hindi, Burmese, Central Khmer, Tamil

Why people choose ZapLah

ZapLah is built around real travel behavior, focusing on clear expectations, transparent steps, and reliable coordination. The platform ensures both parties understand their roles, timelines, and responsibilities, while offering a straightforward process to handle changes or issues, creating a smooth, trustworthy, and predictable experience for travellers and requesters.

⚡

Smart matching

Requests meet the right trips

Travellers are shown item requests that match their travel dates, routes, and destinations, making it easy to find opportunities that fit their journey. Requesters can then browse incoming offers, compare prices and profiles, and choose the traveller they feel most confident working with.

💱

Multi-currency

Agree in one price, see it clearly

Requests can be set in local terms while charges are processed in a single settlement currency. If you’re unsure about the exact amount, you can mark a request as Open to offers and let travellers propose a fair, transparent price. ZapLah keeps the experience simple and consistent for both sides.

🛡️

Fair flows

Balanced protection for both sides

Payments remain securely held while travellers upload proof of purchase and delivery. ZapLah’s built-in timers, status checks, and fair dispute-resolution rules protect both sides, ensuring genuine travellers receive their earnings and genuine requesters recover their money when items are not delivered as agreed.

💬

Clear communication

Everything stays in one place

In-app chat, smart status banners, and timely reminders keep both parties aligned throughout the process. They help reinforce what was agreed, clarify upcoming steps, confirm meeting arrangements, and highlight any pending actions, so travellers and requesters stay coordinated from start to finish.

How ZapLah works

Simple steps for both Requesters and Travellers, with clear checkpoints along the way.

Create or browse a request

Requesters post what they need and where it’s from. Travellers browse matching requests and send offers that fit their trip.

Confirm the offer & hold funds

Once an offer is accepted, payment is held safely. Travellers can proceed with confidence, and requesters only pay when steps are completed.

Purchase, deliver & complete safely

Travellers upload proof of purchase and delivery. Requesters confirm, and payment is released — or reviewed if something goes wrong.

Quick guides

Swipe through step-by-step guides for Requesters and Travellers.

How to request an item on ZapLah infographic

How to post a trip on ZapLah infographic

Questions we hear a lot

Is ZapLah a courier or shipping company? ＋

No. ZapLah is a marketplace that connects people who need items with travellers who are already going that way. We do not operate our own delivery fleet and we do not physically handle items. All arrangements are made directly between requesters and travellers through the app.

How does ZapLah keep transactions safer? ＋

Payments are authorised and held while the trip is in progress, rather than paid out immediately. Proof of purchase and proof of delivery must be submitted in-app, and a structured dispute process is available if either side raises a concern. We also use verification checks and community ratings to encourage responsible behaviour.

What if a dispute happens? ＋

If something doesn’t go as planned, either side can raise a dispute in the app. Our team will look at available evidence such as receipts, photos and chat history. Depending on what actually happened, the outcome may be a refund to the requester, payout to the traveller, or another fair resolution.

How do payouts work, and is ZapLah a financial institution? ＋

When a trip is successfully completed and the relevant checks are passed, ZapLah arranges payouts to travellers via partnered payment and banking providers. Processing times may vary depending on the traveller’s bank and country.

ZapLah itself is not a bank or licensed payment institution. We do not hold customer balances like a traditional stored-value wallet. Instead, we work with regulated payment processors and banks to handle the movement of funds in a compliant way.

📜

Terms of Service

1. Using ZapLah responsibly

By creating an account or using ZapLah, you agree to our Terms of Service and all applicable laws. You must provide accurate details, treat others respectfully, and ensure any requested or transported items comply with customs, airline, and local regulations. ZapLah may act against users who misuse the platform, engage in fraud, or create unsafe situations, including suspending or closing accounts when required.

2. Payments, holds & payouts

Payments from requesters are handled by third-party providers, with funds typically authorised or held until required steps—like purchase or delivery proof—are completed. Traveller payouts occur only after these steps and any disputes are resolved, following our Terms. Timing may vary depending on operations and banking. Platform fees or currency conversions may apply and will be shown before confirmation.

3. Platform role & limitations

ZapLah provides the platform but does not buy or sell items, act as a carrier, or participate in agreements between requesters and travellers. Each user is responsible for their conduct, travel decisions, and regulatory compliance. Although we offer protected payments, dispute review, and ratings, outcomes cannot be guaranteed. Our liability remains limited as detailed in the full Terms of Service.

View Terms of Service (Web)

🔒

Privacy Policy

Data we collect

We collect information you provide (such as account details and verification documents), technical data from your device, and basic usage analytics. This helps us operate, secure and improve ZapLah.

How we use your data

Your data is used to run the core service, support payments and payouts, prevent abuse, and help resolve disputes. We do not sell your personal data. Detailed information about data categories and retention can be found in the full Privacy Policy.

Working with service providers

We use infrastructure and payment partners (for example, cloud hosting and payment processors) to deliver parts of the service. Only the minimum necessary information is shared with them, and they are required to protect it in line with applicable laws and their own policies.

View full Privacy Policy (Web)

🗂️

Data Deletion Policy

Your right to deletion

You can request deletion of your ZapLah account and associated personal data at any time by emailing support@zaplah.com from your registered email address with the subject “Data Deletion Request – ZapLah”.

What we remove

When a valid deletion request is received, we delete or anonymise your profile information, contact details, basic usage data and other personal information that is no longer needed for legal, tax, security or fraud-prevention reasons.

What we may retain

Certain records, such as transaction logs, payout records and dispute files, may be retained for a limited period to meet legal, regulatory and audit obligations. These records are not used for marketing and are access-restricted to authorised personnel only.

View full Data Deletion Policy (Web)

✅

Community Guidelines

Respect everyone

Keep conversations professional, kind and free from harassment, hate speech or discrimination. ZapLah may suspend or remove users who create unsafe or hostile experiences for others.

Prioritise safety & legality

Do not request or carry items that are illegal, restricted or dangerous. It is your responsibility to check customs, airline and local rules before agreeing to any request or trip.

Be reliable & transparent

Only commit to trips and requests you can reasonably complete. Communicate early if plans change, upload honest proof, and avoid last-minute surprises. Reliable users build trust for the entire community.

View full Guidelines (Web)

Travel meets shopping.Safe for both sides.